If you're experiencing a problem with one of our software products, please fill out and submit the following bug report form. You may also want to check out the list of known problems.

If what you want to say is really more of a suggestion or a request for enhancement, please use the suggestion form instead.

Or if you don't like forms (who does?), just shoot us an email

Bug Report Form

When you submit your bug report, it will be entered into a database for tracking purposes. Periodically notices will be posted regarding bugs reported by customers in the Known Problems section of this page, and tips or workarounds on the FAQ page.

Please be as specific as possible when describing the problem.

  1. Which program are you using?

  2. What version of the software are you using?

  3. What operating system are you using?

  4. Please enter a complete description of the problem, with as much detail as possible:

  5. Please provide us with the following information in case we need to contact you:


We may need to contact you for more information, such as help in reproducing the problem you describe, or to suggest possible solutions or workarounds.

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Known Problems

The following are known bugs or problems with Net Connector, and some work-arounds.

Creating shortcuts

Some customers have reported problems with creating shortcuts in version 2.0, especially while running Windows 98.  A fix is now available for this problem, and can be downloaded here.  The fix consists of an updated Options.exe.  Please replace the original Options.exe with the new one in your Net Connector directory, and the problem should be solved.

Dial-Up Networking connection names

Net Connector 1.2 has a problem with long Dial-Up Networking connection names. Net Connector depends for some of it's functions on reading the title of the connection window. If the name assigned to the connection is longer than about 16 characters, the title of the connection window will be truncated, which confuses Net Connector.

This problem has been fixed in version 1.3

Reconnect function

The "Reconnect if disconnected" option will only work if the "Close Connection on Exit" option is also selected.

This has been fixed in version 1.1.

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